Return Policy

Hassle Free 30 Day Return Policy

We’re committed to your satisfaction! You have 30 days after receiving your item to request a return for any non-sale items. Here’s how it works:

• Eligibility: Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase (receipt) is required.

• Initiate a Return: Contact us anytime at 5mellovista@gmail.com to start the process. Once your return is approved, we’ll provide a prepaid return shipping label and clear instructions on how to send your package back to us.

Important: Returns sent without prior approval will not be accepted.

Need help? Our team is always ready to assist with any return-related inquiries at 5mellovista@gmail.com.

We’ve Got You Covered Damages & Issues

We take pride in delivering quality, but if something isn’t right, let us know! Inspect your order upon arrival and contact us immediately if:

• You receive a defective or damaged item.

• The wrong item was sent.

We’ll work swiftly to resolve the issue and ensure your satisfaction.

 • Sale items and gift cards.

Have questions about your specific item? Reach out to us at 5mellovista@gmail.com, and we’ll guide you through.

Quick & Easy Exchanges

Want something different? Here’s how:

1. Return the item you have by following the steps above.

2. Once your return is approved, place a new order for your desired item.

This ensures you get what you want as fast as possible!

European Union Customers  14 Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days no questions asked!

• Items must meet the same return criteria: unworn, unused, with tags, and in original packaging. Proof of purchase is required.

Fast Refunds

After we receive and inspect your returned item, we’ll notify you about the approval status of your refund. If approved:

• Refunds are processed to your original payment method within 10 business days.

• Please note: Bank or credit card processing times may vary.

If you haven’t received your refund after 15 business days from approval, contact us at 5mellovista@gmail.com.