Frequently Asked Questions

1. Payment Methods:

 We accept all major Credit Cards payments , paypal

2. Security:

We prioritize the protection of your personal information with top-notch security solutions. Your data is encrypted using SSL technology during transmission for secure payments.

3.Order Tracking:

 For inquiries about tracking numbers or orders, contact us at 5mellovista@gmail.com. We aim to provide assistance promptly.

4. Shipping & Delivery: 

We offer worldwide shipping. Orders typically ship within 1-3 business days, with delivery times varying by location. Free shipping is available for all orders.

5. Returns & Refunds: 

If you receive a damaged or faulty product, please send photographic or video proof to receive a replacement at no cost.

6. Customs:

Please note that customs charges and taxes are the responsibility of the recipient. We recommend contacting your local customs office for further information on charges and delays.

7. Address Changes:

Contact Customer Service immediately if you need to change your shipping address after placing an order. Ensure all information is accurate to prevent delivery issues.

8.Please note:

We are not liable for delays caused by customs or local postal services. Thank you for choosing our business.